The order failed to deliver! What can I do?
Please ensure you put the correct address! The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
If its returned to us, our support team may try to reach you by e-mail for a reshipment - but if we are unable to reach you for a reshipment, we will keep or donate your order to charity.
Can I cancel my order?
We only allow order cancellations within one hour after you made a payment if we haven't begun processing yet. We will provide full refund if you cancel your order within 1 hour and we haven't attached a tracking number. Once we have begun processing, we no longer have the ability to make changes or to cancel the order. Please contact us immediately to see what we can do to sort this out!
How long will it take before I receive my items?
Once your payment has been made, please allow a minimum of 48 hours for us to process, print, and pack your order. Our delivery times vary depending on state, normally 5-7 business days.
