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Frequently Asked Questions

Product

Is the Sanos Ring right for me?

If you're looking for a way to get in shape while saving time and not having to deal with the stress of a bunch of equipment or paying for a monthly gym membership, then this is perfect for you!


The Sanos Ring was designed to be universal and work for all fitness levels. Whether you're a beginner or a pro, the Sanos Ring bundle comes with everything you need out-of-the-box to make this new fitness journey of yours a successful and enjoyable one.

What do I get in the box when I order my Sanos Ring bundle?

You get a new workout partner! The Sanos Ring comes ready-to-go right out of the box so you can tackle your fitness journey right away, headfirst.


But that's not it...


You also get a High Quality Hip Resistance Band, Detailed Workout Guide, and Surprise Thank You Gift (Includes: Detailed Workout Plan and Video Resources for Pilates Rings, Hip Resistance Bands, Yoga, Meditation, and Morning Routines) on top of your workout partner!

Where can I learn how to use the Sanos Ring?

Your purchase of the Sanos Ring today comes with everything you need inside the box to go from beginner to pro! We made sure of that.


The Detailed Workout Guide and Surprise Thank You Gift (Includes: Detailed Workout Plan and Video Resources for Pilates Rings, Hip Resistance Bands, Yoga, Meditation, and Morning Routines) included with your purchase and are more than enough to help you get started and achieve your fitness goals this year!

How do I access my FREE bonuses? 

The Sanos Ring comes with 3 free bonuses included inside the box. 


Bonus 1 is the High Quality Hip Resistance Band which comes packaged with your Sanos Ring.


Bonus 2 and 3 are the Detailed Workout Guide and Surprise Thank You Gift (Detailed Workout Plan and Video Resources for Pilates Rings, Hip Resistance Bands, Yoga, Meditation, and Morning Routines) which can be downloaded by following the link instructions provided on the Thank You Card that comes inside the box of your Sanos Ring.


If you are having any issues with accessing the free bonuses, please email us at hello@sanosfitness.com and we can get them sent over to you right away!

There's an EXTRA BONUS? 

Yes, you heard that right! There is an EXTRA BONUS on top of the 3 free bonuses already included with your Sanos Ring.

We are planning to create online Sanos Fitness Video Classes for all of our current and future products and are happy to announce that we can give free lifetime memberships to our classes for a select few who purchase the Sanos Ring.

Only the FIRST 100 CUSTOMERS of the Sanos Ring this week will get FREE LIFETIME access to any Sanos Fitness Video Classes released.

*RESTOCKED INVENTORY ON 3/1/2021*

If you are still seeing this in the Frequently Asked Questions then this EXTRA BONUS is still available, but only for a limited time.

Shipping & Tracking

How long will it take to receive my order?

When you place your order, it will be processed for shipment within the same or next business day and once it's shipped, it will only take about 5 - 7 days to arrive at your address!

It's possible that there might be slight delays due to current weather conditions, but our fulfillment center recently informed us that they don't expect it to be an issue as operations have been recovering to pre-winter storm levels.


As always, feel free to send us an email if you have any questions about your order. We assure you that we will make sure you receive your Sanos Ring in a timely manner so you can get started on crushing your fitness goals ASAP! 


Shipping for your Sanos Ring is FREE all across the U.S. for a limited time only.

Can I track my order?

Yes, absolutely! We've partnered with ROUTE to give you the best tracking experience online ever.

By opting into ROUTE tracking at checkout, you will be able to visually track your package online or from your phone and get real-time alerts from every stage of the shipping process so you never miss a single beat. All issues with shipping such as lost, stolen, or damaged packages can be instantly resolved in a few clicks with ROUTE. Transparency is the most important thing to us and we want you to be able to have the most seamless experience as possible.

Customers will still receive their standard FedEx, UPS, or USPS tracking code if they wish to opt-out of ROUTE, but we highly recommend ROUTE as it will provide the best experience for all customers.

Returns

What is the return policy?

Returns


If you are not completely satisfied with your purchase please feel free to contact us at hello@sanosfitness.com and we will do our best to please you!

Our policy is a 30-day satisfaction guarantee. If you are not satisfied with your Sanos Ring within 30 days of receiving it, we will issue you a full-refund. If 30 days have gone by since your purchase, unfortunately we won't be able to offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase emailed to us. Once approved, you will need to pay the return shipping costs and mail the product back to us at the provided address for inspection.


Any item that is not in its original condition, is damaged, has missing parts for reasons not due to our error (this does not include damaged box), or returned more than 30 days after delivery will not be eligible.


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Exchanges (if applicable)


We only replace items if they arrive defective or damaged. If you need to exchange your Sanos Ring, first send us an email at hello@sanosfitness.com with a picture of your damaged item and we'll be happy to assist you in any way that we can.